•Install Internet Connections and other Communications Connections for NTC Customers following NTC Procedures.
•Resolve Technical issue for customers with NTC provided services. Over the phone, remote. Support and on customers site required.
•Be prompt to perform actions to assist NTC Customers.
•Keeping quick to action for attending services after getting assignments from Supervisor & Manager.
•Keep on time for appointments with customers requested.
•Find solutions for difficult service situations.
•Suggest improvements to Supervisor Services Support/ Coordinator and Management.
•Encourage and foster a Teamwork and Knowledge Sharing environment with Team.
•Promptly escalate issues and concerns to Supervisor or Management as required.
•Follow-up Colleagues inside NTC to provide service to NTC Customers.
•Maintain good communication with other NTC Staff.
•Maintain good relationships with NTC Customers and Potential NTC Customers.
•Communicate professionally with NTC Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
•Pass details of potential customers or upgraded sales leads to the NTC Sales Team.
•Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
•Follow NTC Processes, Policies and procedures.
•Be prompt to perform action and work on duty rotate (Night, Late, Early, Week End And Or Public holyday)
•Other tasks assigned by Supervisor or Manager

•Ability to organize own and others schedules.
•Ability to work effectively in a busy environment and under pressure.
•Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, Fibre Optic and other internet related technologies.
•Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
•Ability to Solve Problems.
•Excellent Interpersonal and communication skills for both Chinese and English (verbal & written). Multi-language skills are preferable.
•Ability to travel on company business, potentially to other Provinces.
•Tertiary qualifications related to the IT and or Communications fields are desirable.
•Prior Work Experience in the IT and or Communications fields are desirable.
•Prior experience as a Team Leader or Supervisor is desirable.
•Punctual, Patient and Enthusiastic.
•Flexible to work outside of normal business hours when required.
•Ability to work effectively in a Team environment.
•Ability to learn quickly and willing to show initiative.